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Kingdom of Castles

Bouncy Castles - Soft Play - Hot Tubs

Terms & Conditions

Our general hire terms and conditions below must be read in conjunction with our Rental Checklist and Pricing, Deposits & Cancellations policies as well as our Safety Briefing and any additional instructions given on the day. Please contact us if you have any queries – we’re happy to help.

Kingdom of Castles Ltd
Terms & Conditions of Hire

Please read the terms and conditions listed below before using the equipment. These conditions are to ensure users of our equipment have a SAFE and FUN time.

APPLICABLE FOR HIRE OF ANY EQUIPMENT

  1. These terms and conditions apply to all orders given to and accepted by Kingdom of Castles Ltd. In these conditions “you” means the hirer of any equipment and “we” or “us” means Kingdom of Castles Ltd. These terms and conditions can only be varied in writing by a representative of Kingdom of Castles Ltd.
  2. A deposit is required to secure the equipment booked on the date, time and venue specified on the booking form. Deposits are non-refundable once a booking has been accepted and invoice issued.
  3. You must pay the full balance due for hire of the equipment (as set out in any invoice from us) before or on the due date, typically 14 days before the hire date. This is a condition of the contract and we reserve the right to refuse to deliver the equipment without any liability for any consequential loss to you if you have not done so.
  4. Changes to the booking will be accepted subject to availability. Changes within 14 days of the hire date will not reduce the cost of the hire, but may increase it.
  5. We will deliver the hire equipment to you on the date of and at the address specified on the invoice. Delivery & collection times are not guaranteed and can be influenced by factors out of our control e.g. traffic. We will endeavour to contact you on the mobile number specified on the invoice if we experience a delay of 15 minutes or more.
  6. If you are not available or able to accept delivery within 5 minutes of our arrival time we reserve the right to move on to our next delivery so as not to affect other customers. We may not be able to return. Repeated delivery attempts will be subject to a £25 missed delivery fee payable in cash on arrival, if redelivery is possible.
  7. It is the responsibility of you to ensure that all possible steps are taken to avoid injury to users or damage to the hired equipment.
  8. A responsible adult (18 years or older), who is not under the influence of alcohol or drugs (medication or otherwise) must closely supervise the hired equipment at all times.
  9. All footwear, glasses, jewellery or any other hard, sharp or dangerous objects must be removed before using the hired equipment. It is recommended that socks (but not “grip socks”) are worn for hygiene reasons.
  10. No adults are allowed to use the hired equipment unless you have hired adult grade equipment. Height/weight/age limits supplied must be observed. It is prohibited for both children and adults to be using the hired equipment at the same time.
  11. Always ensure that the hired equipment is not overcrowded, and limit numbers according to the age and size of users and/or affixed notices. Users of mixed ages and/or sizes should not use the hired equipment at the same time. Severe injuries can result from larger and smaller users colliding or landing on one another.
  12. Do not allow users to become boisterous, push, collide, fight or behave in a manner likely to injure or cause distress to others.
  13. No food, drinks, chewing gum, party poppers, confetti, glitter, coloured streamers or similar to be used either on or near the hired equipment as these can present a choking hazard to users.
  14. Face paint & silly string are not allowed on or near the hired equipment. These products can cause permanent staining (similar to bleach on clothing) and you will be charged for damages (see 18).
  15. Didi/Swing Cars – recommended for ages 3 years and over. Do not allow users to crash into each other or drive too quickly. Keep feet on the car at all times. Indoor Use Only.
  16. Animal Hoppers and Space Hoppers – recommended for ages 3 years and over, however with strict adult supervision younger children can use them safely.
  17. Smoking, pets, barbecues and other cooking or heating equipment are not allowed on or near the hired equipment.
  18. No person(s) shall be permitted to partake in the use of any hired equipment whilst under the influence of alcohol, drugs and/or any other intoxicating substance.
  19. The equipment must be returned in the same condition as supplied, i.e. clean, dry, unsoiled and undamaged. If it is wet, soiled or damaged the hirer agrees to pay any sums incurred to cover the costs of cleaning, drying, repair, replacement or other necessary work as well as loss of revenue as a result of the equipment being out of commission.
  20. Kingdom of Castles Ltd and/or any of their agents, employees, directors or other representatives shall not be held liable for any injury, loss or damage to persons or property sustained as a result of any failure by any person to follow these terms and conditions or any other rules, instructions or conditions given to you (including but not limited to specific instructions and guidelines for the hire equipment) by any representative of Kingdom of Castles Ltd, either verbally or in writing, before or during the hire period.

APPLICABLE SPECIFICALLY FOR HIRE OF INFLATABLE EQUIPMENT

  1. Climbing, hanging or sitting on walls or beams of any inflatable equipment is dangerous and must not be allowed.
  2. Do not allow anyone to bounce on the front step/apron as a person could easily bounce off and cause injury. The step is there to assist users in getting on or off the equipment.
  3. Anyone who is feeling unwell, or who is taking medication, or has a history of back or neck problems must not be allowed to use the inflatable equipment.
  4. Do not switch off the hire equipment even if it rains, all electrical equipment should be covered to prevent water ingress and risk of electrical shock.
  5. Do not allow anyone to be on the hire equipment during inflation or deflation, whilst deflated or in wind speeds in excess of 24 miles per hour (including gusts).
  6. Please warn persons and especially children of the tie down points (if any) and make the area behind the unit, where the blower is sited, out of bounds for children.
  7. The bouncy castle must not be used if it becomes wet on the jumping area. If no shower cover is fitted and in the event of rain, the bouncy castle should not be used. Any wetness, including bubbling (which is normal) can be dried with a towel once it has stopped raining.
  8. Should the equipment fail for any reason, please ensure all users get off the equipment immediately. You must notify us ASAP so we can be given the opportunity to identify the problem and resolve it.
  9. No unauthorised person should move the inflatable equipment or tamper with the electrical equipment.

KINGDOM OF CASTLES LTD DOES NOT ACCEPT ANY RESPONSIBILITY FOR INJURY OR LOSS SUSTAINED TO ANY PERSONS OR PROPERTY THROUGH ANY FAILURE TO FOLLOW THESE TERMS AND CONDITIONS OR FOR OTHER IMPROPER USE OF OUR EQUIPMENT.

IF YOU ARE UNSURE OF ANYTHING PLEASE CONTACT US:
07378 338050

I (the hirer) have read, understood and agree to comply with the conditions as listed above and any further rules, instructions or conditions given to me (either verbally or in writing) by any representative of Kingdom of Castles Ltd.

I further accept the condition of the supplied equipment and assert that I have been given a thorough safety briefing and risk assessment: www.kingdomofcastles.com/safetybriefing

Name:Signature:
Home/Correspondence address:Booking #:
Date/s

Our hot tub hire terms and conditions below must be read in conjunction with our Rental Checklist and Pricing, Deposits & Cancellations policies as well as our Safety Briefing and any additional instructions given on the day. Please contact us if you have any queries – we’re happy to help.

Hot Tub Terms & Conditions

Please read the terms and conditions listed below before using the equipment. These conditions are to ensure users of our equipment have a SAFE and FUN time.

General

  1. These terms and conditions apply to all orders given to and accepted by Kingdom of Castles Ltd. In these conditions “you” means the hirer of any equipment and “we” or “us” means Kingdom of Castles Ltd. These terms and conditions can only be varied in writing by a representative of Kingdom of Castles Ltd.
  2. You must pay the full balance due for hire of the equipment (as set out in any invoice from us) before or on the day due (typically 14 days before the hire date). This is a condition of the contract and we reserve the right to refuse to deliver the equipment without any liability for any consequential loss to you if you have not done so.
  3. We will deliver the hire equipment to you on the date of and at the address specified on the invoice. You must be on site to accept delivery and provide us with safe access to a suitable set-up location with access to power, water and drainage.
  4. We will not be held responsible for any damages to your property through the entire
    hire period. This includes weight or water damage to any or all structure, fixings & fittings, garden or grass areas. It is your responsibility to make sure that the space provided, drainage, water and electrical outlets are fit for purpose.
  5. Covers should be secured on the Hot Tub when not in use to prevent accidents and retain heat.
  6. Power to the Hot Tub must remain on at all times, and be reset should a power failure occur.
  7. The equipment must be returned in the same condition as supplied, i.e. clean, unsoiled and undamaged. If it is soiled or damaged the deposit will be retained & the hirer agrees to pay any additional sums incurred to cover the costs of cleaning, repair, replacement or other necessary work as well as loss of earnings as a result of the equipment being out of commission. Please note that “Fake Tan” can and will irreparably stain and will result in a charge for replacement. Do not use the hot tub if wearing any form of tanning spray, liquid, moisturiser etc.
  8. If a hot tub stops working you must notify us immediately so we can be given the opportunity to identify the problem and resolve it.

Safety

  1. It is the responsibility of you to ensure that all possible steps are taken to avoid injury to users or damage to the hired equipment. This includes running, jumping etc. on, in, or near the Hot Tub and any wet surfaces that may cause slip or trip hazards.
  2. A responsible adult (18 years or older), who is not under the influence of alcohol or drugs (medication or otherwise) must closely supervise the hired equipment at all times.
  3. Users should not be under the influence of alcohol, drugs and/or any other intoxicating substance.
  4. All footwear, glasses, jewellery or any other hard, sharp or dangerous objects must be removed before using the hired equipment.
  5. Climbing, hanging or sitting on walls or beams of Hot Tubs is dangerous and must not be allowed.
  6. Always ensure that the hired equipment is not overcrowded, and limit numbers according to the age and size of users and/or affixed notices.
  7. Do not allow users to become boisterous, push, collide, fight or behave in a manner likely to injure or cause distress to others or damage the equipment. Do not jump in or out, or dive into the Hot Tub.
  8. No unauthorised person should move the equipment or tamper with the electrical equipment.
  9. DO NOT USE THE HOT TUB DURING LIGHTNING STORMS
  10. Always check the temperature before entering the Hot Tub
  11. Long hair should be tied up to prevent it being trapped in pump & filter heads which can lead to drowning.
  12. Users should be of sound medical health and any pregnant persons should seek advice before using a Hot Tub.
  13. Users should not to urinate or defecate in the Hot Tub as infections can result even with the correct use of sanitizing chemicals. Should a user experience a rash, seek medical advice and inform them a Hot Tub has been used.

Upkeep & Chemicals

  1. Face paint, food, drinks & chewing gum are not allowed on or near the hired equipment. Do not use breakable items such as glass on or near the Hot Tub.
  2. No party poppers, confetti, coloured streamers or silly string to be used either on or near the hired equipment.
  3. Smoking, pets, barbeques and other cooking or heating equipment are not allowed on or near the hired equipment.
  4. Users must be clean before entering the Hot Tub as dirt, grease, makeup, moisturisers, creams and fake tans can make the water unhygienic, stain the Hot Tub and damage pumps incurring a loss of deposit & possible additional cleaning fees.
  5. Do not use bubble bath, soaps, washing up liquid or any other chemicals as these can damage the equipment and will incur a loss of deposit and possible additional cleaning fees. Please note that “Fake Tan” can and will irreparably stain and will result in a charge for replacement. Do not use the hot tub if wearing any form of tanning spray, liquid, moisturiser etc.
  6. The provided chemicals should be used to keep the Hot Tub hygienic and containers returned at the end of the hire.

Deposits, Cancellations & Refunds

  1. A non-refundable booking fee will be charged on acceptance of your booking. Payment of the booking fee will be deemed acceptance of these terms and conditions.
  2. We will act to recover any costs for loss and/or damages due to negligence and/or non adherence to these terms and conditions or other instructions while the hot tub is in your care. This may include charges for cleaning, repair or replacement if you use prohibited liquids etc. which cause damage.

Liability

  1. Kingdom of Castles Ltd and/or any of their agents, employees, directors or other representatives shall not be held liable for any injury, loss or damage to persons or property sustained as a result of any failure by any person to follow these terms and conditions or any other rules, instructions or conditions given to you (including but not limited to specific instructions and guidelines for the hire equipment) by any representative of Kingdom of Castles Ltd, either verbally or in writing, before or during the hire period.

KINGDOM OF CASTLES LTD DOES NOT ACCEPT ANY RESPONSIBILITY FOR INJURY OR LOSS SUSTAINED TO ANY PERSONS OR PROPERTY THROUGH ANY FAILURE TO FOLLOW THESE TERMS AND CONDITIONS OR FOR OTHER IMPROPER USE OF OUR EQUIPMENT.

IF YOU ARE UNSURE OF ANYTHING PLEASE CONTACT US:

07378 338050

I (the hirer) have read, understood and agree to comply with the conditions as listed above and any further rules, instructions or conditions given to me (either verbally or in writing) by any representative of Kingdom of Castles Ltd.

I further accept the condition of the supplied equipment and assert that I have been given a thorough safety briefing and risk assessment, and permit Kingdom of Castles Ltd and their representatives the right to enter the premises or land where they believe the equipment to be on the agreed date of collection:

Name:Signature:
Home/Correspondence address:Booking #:
Date/s