Prices stated on our individual hire pages include the following:
- Delivery of the hired equipment*
- Full set-up
- Collection and pack-down
- £5m public liability insurance
*Delivery charges may apply for some areas outside our Free Delivery Area shown on the Delivery Locations page, depending on order value and other factors.
Deposits
For domestic bookings with a value of less than £300
To secure the equipment we require a non-refundable deposit with or within 24 hours of making your booking, this is deducted from the total balance. We can also accept full payment at time of booking or any time before delivery.
Balance of payment must be made before we set up, and we may not be able to accept payment on the day. Please ensure the full balance is transferred to us by the end of the last banking day before your event (our delivery team don’t have the time or access to confirm payments received late).
If your booking is especially large or adults will be using the equipment we do sometimes need to charge a returnable deposit against any damage or losses. This is returned to you in full if all is well at the end of the hire. We will let you know if this applies to you.
For corporate customers or bookings with a value in excess of £300
A booking deposit of 20% of your booking value is required with or within 1 working day of placing your booking.
This is non refundable after 14 days of payment. The remaining balance is due no later than 14 days in advance of the booking hire date.
Cancellation & Refunds
For domestic bookings with a value of less than £300
We know that life has a way of changing – even at the last minute – and so we offer a flexible cancellation policy.
If the weather is bad on the day of your event and you are able to offer 2 hours notice (by phone or acknowledged text message) there will be no charge for cancellation*.
In the event that heavy rain or winds greater that 24 mph are forecast bookings can be cancelled no more than 24 hours in advance under the terms above.
We may contact you to postpone your booking in the event of unsuitable weather or other reasons and we will endeavour to give you as much notice as possible (e.g. to source an indoor venue)*.
*Booking deposits are non-refundable and will be carried over to a future booking within 6 months. Any balance paid above the booking fee amount we will refund in full. We certainly don’t want to penalise you for the British weather.
For corporate customers or bookings with a value in excess of £300
| Number of days in advance of hire date | Cancellation charge (% of total booking price) |
84 days or more | Loss of deposit |
56-83 days | 25% |
36-55 days | 30% |
22-35 days | 35% |
11-21 days | 50% |
0-10 days | 75% (if due to weather)100% (for any other reason) |